Website Conversion Checklist
Turn more visitors into paying customers. These 16 fixes cover the most common reasons websites fail to convert.
First Impression (Above the Fold)
Your phone number is visible without scrolling on mobile
Why this matters
Why?
If a mobile visitor has to scroll to find your number, most won't. They'll hit back and call the next result in Google before you knew they were there.
Benefit
A visible phone number converts the 30–40% of visitors who already know they want to call — the easiest, cheapest leads you can get.
A clear headline explains exactly what you do and who you serve
Why this matters
Why?
Visitors decide within 5 seconds whether to stay or leave. A vague headline like 'Welcome to our website' tells them nothing and sends them away.
Benefit
A specific headline that matches what the visitor searched for dramatically reduces your bounce rate and keeps qualified traffic engaged.
There is one obvious call-to-action button (Book / Call / Get a Quote)
Why this matters
Why?
Multiple competing CTAs — Book Now, Learn More, See Pricing, Contact Us — paralyze visitors. When everything is equally important, nothing gets clicked.
Benefit
One clear CTA channels all visitor intent into the single action that earns you money, making your homepage do real sales work.
The page loads in under 3 seconds on mobile
Why this matters
Why?
53% of mobile visitors leave if a page takes more than 3 seconds to load. Every extra second costs measurable conversions. Test with Google PageSpeed Insights (free).
Benefit
A fast site improves both your conversion rate and your Google ranking — one fix that pays off in two places simultaneously.
Trust Signals
At least 3 customer reviews or testimonials are visible on the homepage
Why this matters
Why?
93% of consumers say online reviews influence their purchasing decisions. A homepage without reviews forces every visitor to go find them — and some won't bother.
Benefit
Reviews on your homepage convert fence-sitters who would otherwise leave to research and never return.
Real photos of your team, your work, or your location are included
Why this matters
Why?
Stock photos are immediately recognizable and erode trust — customers know you're hiding the real business, which raises doubt about everything else.
Benefit
Authentic photos create a personal connection and build confidence before first contact. Customers feel like they already know you when they call.
Your years in business or total customers served is mentioned
Why this matters
Why?
Numbers are concrete proof where marketing copy is just words. '500+ customers since 2015' is more persuasive than 'experienced and reliable'.
Benefit
Established credibility reduces price objections and makes premium pricing easier to justify — customers pay more for certainty.
SSL is installed — your URL starts with https://
Why this matters
Why?
Browsers flag non-HTTPS sites as 'Not Secure' — a warning that immediately kills trust, especially on any page with a form or payment.
Benefit
HTTPS is also a Google ranking signal. You get better security, higher user trust, and better SEO from a single certificate.
Service Pages
You have a separate page for each main service you offer
Why this matters
Why?
A single 'Services' page listing 10 things can't rank well for any of them. Google needs dedicated, focused content to understand and rank each service independently.
Benefit
Dedicated service pages each rank independently — 10 services means 10 separate chances to appear on page 1 of Google.
Each service page ends with a clear call-to-action
Why this matters
Why?
A visitor who reads your service page all the way to the bottom is your most qualified lead. No CTA means they leave without doing anything.
Benefit
CTAs at the end of service pages capture your most engaged, ready-to-buy visitors — the easiest conversions on the entire site.
Each page has a unique title and meta description
Why this matters
Why?
Duplicate titles and descriptions confuse Google about which page to rank — your own pages compete against each other instead of working as a team.
Benefit
Unique meta descriptions increase your click-through rate from search results, bringing more visitors without spending more on traffic.
Related pages link to each other
Why this matters
Why?
Internal links spread ranking strength across your site and help search engines understand how your content is structured.
Benefit
Good internal linking reduces bounce rate, guides visitors deeper into your site, and improves rankings for all the pages you link between.
Technical
Google Analytics 4 is installed and recording visits
Why this matters
Why?
Without analytics, you have no idea where your visitors come from, what they look at, or what makes them leave. Every decision is a guess.
Benefit
Analytics reveals which traffic sources convert best so you can invest more in what works and stop spending time on what doesn't.
Your contact form is tested — it actually delivers emails
Why this matters
Why?
Broken contact forms are shockingly common, and most businesses don't find out until a frustrated customer mentions they sent a message weeks ago.
Benefit
A working form is a 24/7 lead capture tool. Fixing a broken one is often the highest-ROI improvement a website can make.
The site works correctly on iPhone and Android
Why this matters
Why?
Over 60% of web traffic is mobile. Buttons that don't work, text that's too small, and forms that won't submit lose the majority of your potential customers.
Benefit
A fully mobile-functional site captures customers searching on their phones — which is most of them, especially for local service businesses.
Google Search Console is connected to your domain
Why this matters
Why?
Search Console is free and shows exactly which keywords bring people to your site and which pages have crawling errors Google can't tell you about otherwise.
Benefit
Knowing your top search terms lets you optimize the right pages and write content your customers are already looking for.
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